About Myself

Hello and welcome! My name is Richard Hunter and I have more than 30 years of business experience working in sales, marketing, technical service, retail service and education. During that time, I’ve managed large and small groups, as well as worked with dozens of organizations in a variety of industries. I have also had the pleasure of starting my own restaurant after a few years as a chef and manager.


The one common thread between all the organizations I’ve been associated with is the need for effective and positive communication. To be clear, I am not referring to the type of communication that just makes people feel good, rather, communication that seeks good outcomes. These outcomes foster trust, loyalty, commitment and outstanding performances.


I started this blog because I wanted to share my experiences, opinions and observations on how organizations can put the concept of “excellent customer service” into practical application. This is a global and communal approach to increasing capital, while improving the world we share with each other.


On a personal note, I am a husband, father and grandfather who is embarking on a new journey through the world of blogging. Although I touch on some serious topics, I hope that my sometimes-quirky sense of humor and practical nature comes through.



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